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Integrations

ShipStation Integration

Written By Stefan S.

Last updated 8 months ago

With our ShipStation integration, you are able to automatically pass the customer details to ShipStation at the point of sale – allowing ShipStation to fulfill and ship the order to your customer automatically.

Here are the steps to integrate ShipStation with your PayKickstart account:

In your PayKickstart account, go to Configure → Integrations.


First, you’ll need to integrate on your main integration page.

Inside the Integrations menu, make sure to click on the Available tab.

Then find the Fulfillment category in the filter, and scroll down to locate ShipStation.

You can also search for ShipStation directly within the Search field:

Enable ShipStation by clicking the toggle switch.

A pop-up will appear. Enter the following information:

Account Name: Display purposes only

API Key and API Secret

Country: The country you will be processing orders through.

NOTE:

To obtain your ShipStation credentials, please contact their team at https://www.shipstation.com/contact-us/

After connecting your account, you must set up a Trigger to tell PayKickstart when to send customer information to ShipStation.

In the PayKickstart dashboard, go to Configure and select Triggers →

https://app.paykickstart.com/vendor/configure/triggers

Click the + New Trigger button to create a new rule.

Configure the Trigger settings as follows:

  • Status:
    First, toggle the switch at the top to make the trigger ACTIVE.

  • Trigger Name:
    Give your trigger a descriptive name so you can easily identify it later
    (e.g., "Product 1 - New Sale to ShipStation").
     

Select Event(s):
Choose the event that will fire this trigger.
For adding new customers, a New sale is the most common choice.

Please note:

Available event options will show clearly only after saving your first trigger.

We recommend choosing the New Sale event when setting up the integration for the first time, as it would trigger with any new transaction that is created for the product.

For ShipStation, the currently available and supported events are:

  • New Sale - triggers when a new transaction is created for the product

  • New Trial - triggers when a new trial is started for the product

  • Refund - triggers when a refund is issued to the customer, for the specific product

  • Subscription Cancellation - triggers when a Subscription is cancelled, for the product

  • Pending Cancellation - triggers when choosing to cancel the subscription at the end of the billing period, instead of immediately

  • Cart Abandonment - triggers 15 minutes after the checkout page has been abandoned

  • Subscription Changed - triggers whenever the subscription’s plan has been changed to a different one

IF Condition (The Rule):

This defines the variable that must be included for the trigger to run.

Important: The IF condition must be set to a Product, for the integration to function.

Best Practice Use Case:
We recommend creating a separate trigger for each product.
This makes it easier to manage and troubleshoot specific product integrations if needed, rather than having 1 trigger where all products are selected.

THEN Action (The Result):

This defines what will happen when the IF condition is met.

  • Set the THEN action to: Pass customer details to fulfillment service.

  • Service: Select ShipStation from the dropdown.

  • Account: Choose the ShipStation account you connected in your Integrations section.

Once you have configured the rule, click the Update Trigger button to save your automation.

PayKickstart will send related shipping emails to your customers based on the status of their order with you.

Still need help? Ask the team