If you are experiencing difficulty processing a subscription upgrade or downgrade due to missing billing address information, please note that there are several options available to resolve this issue within your vendor account.

Option 1:

Go to Payments → Subscription section and locate the customer’s subscription.

Please update the customer's billing address by navigating to her subscription and clicking on the Edit icon.

You will now be able to edit and add the customer's billing address. Once you have made the necessary updates, please save the changes and attempt to process the subscription upgrade or downgrade again.

Option 2:

Other than editing and adding the billing address to the previous subscription, you can also temporarily disable the option in your product's settings, and then perform the Upgrade/Downgrade as needed.

Was this helpful?