Importing Active Existing Subscriptions into PayKickstart

Written By Angela L

Last updated 27 days ago

If you have Active existing subscriptions with the following gateways that you would like to import into PayKickstart to manage from your account, you can do this via our Import wizard.

PLEASE NOTE:


After importing and deactivating the subscriptions in the previous payment gateway PayKickstart will now hold and maintain the related customer subscription.

PayKickstart will utilize the same payment gateway you used to import the subscriptions when processing future transactions for customers. Switching the payment gateway for these imported subscriptions is not possible.

Important: You must first have the PayKickstart product created before mapping the Payment Gateway plan.

Important: The price and next billing date that will be used will be whatever the customer agreed upon in your Payment Gateway as per their terms; this won’t be the product price you set in PayKickstart (if the prices are different).

NOTE FOR STRIPE


In order to import the subscriptions from Stripe, the active subscription must have the following settings:

#1. Subscription Plan billing_scheme is per_unit: https://stripe.com/docs/api/plans/object#plan_object-billing_scheme

#2. Subscription Plan usage_type is licensed: https://stripe.com/docs/api/plans/object#plan_object-usage_type

We would recommend checking these components with the subscriptions or contacting Stripe to see if they can assist with checking/editing these components if you are having trouble importing active subscriptions from Stripe.

Once the import is completed, you can use the History section to view all your previous imports and subscriptions that have been transferred over.

You can also choose to Deactivate All subscriptions to avoid double-billing the customers from both PayKickstart’s request and your payment gateway’s payment request.

Clicking on Deactivate All will deactivate the active subscription in the current gateway account where you imported the subscriptions. We do recommend double-checking and ensuring all of your imported subscriptions have been successfully cancelled in your payment gateway account.