Cancellation Saver
Written By Stefan S.
Last updated 5 months ago
PayKickstart vendors are able to create and use a cancellation saver widget to show for customers attempting to cancel their subscriptions, and also view feedback reasons related to the cancellation attempts.
Important:
This feature requires the use of our API to obtain the customer’s secret ID, so you or someone on your team will need to be experienced in setting up API calls and likely coding.
The Customer’s Subscription will need to be Active and have at least 1 paid transaction to function with the Cancellation Saver Widget.
To create a Cancellation Saver, follow the steps in this demo:
Or follow our step-by-step guide below:
What will customers see?
Once you have added the cancel script to your button and passed the customer secret ID, customers will be able to use the cancellation save widget to either cancel their subscription, contact support, or take a retention offer.
Additional Notes for Cancellation Saver Widget:
If the customer has more than 1 ACTIVE subscription attached to their email, then they will see multiple subscriptions to choose one while canceling.
If all subscriptions are already canceled, then we show the Reactivation Module
If no subscriptions are found for the email, then we show this screen
How Do You View Responses?
You can go back to the main cancellation saver section to view responses from customers who used the cancel widget.
Cancellation Saver sequence in the Customer Billing Portal
If you are looking into adding the Cancellation Saver sequence to your Customer Billing Portal, you can enable the Subscription Saver option in your Default and/or Embeddable Billing Portal settings.
Once enabled, just select the cancellation saver sequence you would like to use and update the settings.
Find out more about Customer Billing Portal options available to you at:
https://support.paykickstart.com/en/help/articles/6388883-customer-billing-portal