• How is EU VAT tax calculated with the PayKickstart in-house tax system?

    The PayKickstart in-house tax system uses VAT tax logic in conjunction with VIES validation to ensure that the correct customers are charge VAT taxation upon checkout. Below are the standard calculations for whether VAT tax should be added or removed for the checkout pricing upon purchase: PLEASE NOTE: these rules are only…

  • Customers: How To Cancel a Subscription

    Customers have the ability to cancel an active subscription with any vendor by using the standard Customer Billing Portal. Go to:  https://app.paykickstart.com/billing Enter your email address. A secure link will be emailed to email address used for purchase so you can access your purchase, update billing details and/or cancel subscriptions…

  • Integrating Campaign Refinery

    Campaign Refinery customers can automatically add customers to an email list (optional tag them). Step 1: Grab your Campaign Refinery API Key Step 2: You’ll need to integrate on your main integration page. To do so, click on ‘Auto Responder’ at the top of this page, then, Click ‘Add Email…

  • Accepting SEPA Direct Debit Transfers

    In order to accept SEPA Wire Transfers, you must have a Stripe Account and enable it directly on your Payment Methods. Important Notes: Note: SEPA Direct Debit is a pull-based, reusable and asynchronous method of payment. This means that you take action to debit the amount from the customer’s account. It can take up to 14…

  • Integrating Zoom

    PayKickstart vendors can automatically register a customer for an upcoming Zoom webinar, at the time of purchase. Go to https://marketplace.zoom.us/. Then, build a new APP. Select server-to-server OAuth App. Add an App Name. A. Add Basic information. B. Then, add scopes. user:read:list_users:admin webinar:read:webinar:admin webinar:read:list_webinars:admin webinar:write:registrant:admin C. Activate the App. D. Get…

  • How Can I Issue a Partial Refund?

    Vendors can issue a partial refund on a transaction, so that on a portion of the transaction amount is credited back to the customer. To issue a partial refund, click on Payments >> Transactions (Processed), then locate the transaction you would like to issue a partial refund for. Click the…

  • What Does it Mean to “Verify” an Affiliate?

    PayKickstart allows you (the vendor) to mark an affiliate as “verified”.  While this feature is optional, many vendors like to verify that the tax information (and any other relevant information they need from an affiliate) is verified and accurate. Verifying an affiliate will allow you to easily see which have…

  • Authorize.net Error: Access denied. You do not have permission to call the Transaction Details API

    If you receive the following error with an Authorize.net transaction during a refund, please follow the steps from Authorize.net below.   Enabling the API To enable the Transaction Details API: 1) Log on to the Merchant Interface at https://account.authorize.net . 2) Select Settings under Account in the main menu on the left. 3) Click the Transaction Details…

  • How Do I Get Paid My Affiliate Commissions?

    To Summarize: Each vendor is responsible for paying out their own affiliates Make sure you entered at least one Payout Method in the My Profile area If put on delayed commissions or a transaction other than PayPal will be a Pending Commission by default. Learn more about instant and delayed…