Pausing Subscriptions

There are various reasons vendors and customers may want to pause a recurring subscription rather than fully cancel.

Below are instructions to allow vendors to manually pause subscriptions as well as enable billing portal self-serve options to pause billing as well.

Paused Subscriptions will show in your Subscriptions dashboard with a filter status of “Paused”

Subscription paused and unpaused events will also be an available event with our IPN.

There are currently no API calls for pausing and unpausing subscriptions. If your development team needs API calls for pausing/unpausing, please submit a feature request here.

Email notifications for the “Subscription Unpaused” and the reminder “Subscription Unpausing Soon” events are now editable and can be enabled or disabled for sending out to customers in your Campaign settings. To find out more about editing transactional emails, click here.

Please note: If the customer is already past their reactivation/unpause date – then the system would attempt to bill them when the subscription is unpaused.

If you are looking into preventing the charge from occurring, you can cancel the subscription fully in Payments > Subscriptions.

To avoid sending out notifications to the customer or triggering integration events, select the “Do Not Fire Cancellation Events” option.

To set a new next charge date, reactivate the subscription to set a new date when the customer’s charge should occur.

Updated on May 2, 2023

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