If you have products with a recurring charge frequency, you have the ability to set up rules that will automatically cancel any selected product subscriptions for the customer if the customer starts a subscription with the newly selected product.
For example, If customer purchases products 1 and 2, you can create a rule on product 3 to cancel the other two subscriptions once the customer purchases product 3.
Subscription rules will be enabled on the related product the customer is now purchasing.
Step 1: Go to product settings
Locate the product you want to enable the subscription rule for.
Go to ‘Campaigns’ on the left sidebar of your dashboard. Here, you’ll see your campaigns listed. Choose the PRODUCT that you want and select “edit product settings“.
Step 2: Add the Subscription Rule
Via the product Payment settings, ensure the product is set to a RECURRING frequency, then you can enable and choose the related campaign product you want to cancel IF the customer purchases this new product.
*NOTE: Subscription rules ONLY apply to other products from the same campaign.
Once the subscription rule is active if a customer triggers the rule, the previous subscription(s) will be canceled and the cancellation reason will show as follows:
The subscription cancellation reason will identify a subscription rule that was triggered as well as the related product ID that triggered the rule and the date the cancellation occurred.
