Reporting Metrics Guide

Glossary

Gross: Unless stated otherwise this value represents the total amount before deducting refunds, and before deducting commissions in the case of sales-related reports.

Net: Unless stated otherwise this value represents the total amount after deducting refunds, and after deducting commissions in the case of sales-related reports.  Gross Revenue - (refunds + commissions)

History Totals

Refers to the total blocks displayed at the top of the reports (excluding funnels):

  1. Current month: Always taken from today's date, backwards up to and including first day of the month. Selected Date range is ignored.
  2. X month(s) ago: Always taken from first day of the current month less count of months (X). Selected date range  is ignored.

Vendor Reports

Vendor Dashboard

Link: https://app.paykickstart.com/

Sales summary:

  1. Commissions value: Gross commissions generated by sales of products the vendor owns. This means it also excludes contract commissions where the logged in user is the partner vendor.
  2. Commissions %: Gross Commissions / Gross Sales
  3. Refunds value: Gross refunds for all transactions, including partner sales
  4. Refunds %: Gross Refund Transaction Count / Gross Sales Count
  5. Avg. Funnel Conversion Rate: Gross Sales Count / Unique Visits
  6. Avg. Funnel EPC: Gross sales / Unique Visits

Traffic Summary:

Analysis of the top 5 products' traffic, determined by all visits to each products' landing page(s).

NOTE: Products may appear to have the same traffic values if those products share the same landing page.

Payment Frequency:

  1. One time: One-time Sales Less Refunds
  2. Recurring: Recurring Sales Less Refunds

Best Performing Products:

  1. Sales: Sales Less Refunds Count
  2. Revenue:  Sales Less Refunds Amount

Reports >> Funnels

Link: https://app.paykickstart.com/admin/reports/vendor/funnels

Calculations:

  1. EPC: Unique Clicks / Gross Sales
  2. EPS: Gross Sales Amount / Gross Sales Count
  3. Conversion Rate:  Gross Sales / Unique Clicks
  4. Visits: Count of total and unique customers visits to the related landing page via the sales funnel.
  5. Checkout: Count of total and unique customers visits to the related checkout pages via the sales funnel.
  6. Sales: Gross revenue, sales counts of initial product purchases via the funnel, VAT charged.
  7.  Sales Conversions: Checkout conversion rate, Sales conversion rate, Earning per click, Earning per sale.
  8. Refunds: Net Refund amount, Refund count, Refund rate
  9. Net Sales:

NOTE:

This report only considers the performance of each funnel based on traffic received and sales generated to that specific funnel. As such, it does not consider:

  1. Subscription rebills
  2. Sales from API calls
  3. Manual transactions
  4. Subscriptions which were imported
  5. Any other sale / traffic which is not directly associated to a funnel
  6. Sales from any product which is not present in a specific funnel (since funnel structures can change, the selected funnel structure can affect this)
  7. Any metrics relating to funnels associated to JV contracts
  8. $0 Transactions:  We do not report $0-based transactions in the funnel report. This is to avoid skewing reporting stats such as EPC and EPS, which would be drastically affected by $0-based transactions.

NOTE: Please ensure that your vendor landing page tracking script is installed on all your landing pages and that your landing pages are properly defined, as this will affect your funnel's metrics, particularly those affected by traffic/visit data.

Please also ensure each product being used in multiple sales funnels is using a unique landing page URL for the product in that funnel. using the same landing page URL for the same product in multiple funnels will skew reports.

Order bumps metrics are not tracked in this report.

Commission Reports

NOTE: The commission report does not factor lead commissions, only commission from actual transactions.

Reports >> Traffic

 Link: https://app.paykickstart.com/admin/reports/vendor/traffic

Graph:

Traffic reports filter sales funnel traffic by Direct(no affiliate associated) and Affiliate related traffic on a all (or per) campaign basis. This includes traffic to campaigns which may have products in multiple funnels (i.e. if a campaign has products which exist in multiple funnels, the traffic from ALL funnels will be aggregated).

Rows:

Each record represents traffic totals broken down by campaign, funnel and affiliate (where applicable).

NOTE: The visit and unique counts in each record represent the values attributed to the frontend landing page of the relevant funnel. Since traffic metrics are based on landing page visits, if more than one funnel shares the same frontend landing page URL, they may display the same traffic metrics.

NOTE: The traffic report does not factor lead commissions, only commission from actual transactions.

Sub-Rows:

Each record represents traffic totals broken down by the individual products' traffic within the funnel.

NOTE: If you have multiple products on the same step in the funnel, they may display the same traffic metrics.

Columns:

  • Visits: Total number of customer visits to the main product landing page.
  • Unique: Unique customer visits to the main product landing page.
  • EPC: Unique Clicks / Gross Sales
  • EPS: Gross Sales Amount / Gross Sales Count
  • Gross Revenue: Total amount of sales recognized for a reporting period, prior to any deductions.
  • Refunds: Refund amount related to the sales funnel traffic.
  • Commissions: Commission amount related to the sales funnel traffic.
  • Net Revenue:  Total amount of sales recognized for a reporting period, after any deductions.

NOTE:

Traffic is measured in one of two ways:

  1. By landing page tracking script. The tracking script detects the current page URL and compares it to the landing page urls defined in affiliate funnel overrides, funnel overrides or product settings. For best results, ensure the URL matches exactly what's defined in these settings, and toggle the "ignore query string" option as required.
  2. By Affiliate link clicks. In this case, as soon as the link is clicked the affiliate's traffic report will reflect the click, and if the link redirects to a vendor landing page then the click is credited to the relevant vendor's reports as well.

Reports >> Subscriptions

Link: https://app.paykickstart.com/admin/reports/vendor/subscription

NOTE:

  1. All subscription reports except the gross revenue chart ignore any subscriptions which are still in their trial period.
  2. Imported subscriptions will only begin to reflect in the subscriptions report once they've charged at least once successfully.

Monthly Recurring Revenue (MRR)

Monthly recurring revenue is a projection of subscription revenue over the next 30 days (i.e. a 1 month period) based on the number of current active subscriptions, assuming that none of the active ones cancel and no new subscriptions are created during that time.  It is calculated by adding up the value of all of your active subscriptions. Increases in MRR come from three places: new customers, returning customers, and upgrading customers. Conversely, you can lose MRR to cancellations and downgrades.

Subscriptions using "days" or "years" as the frequency type have their values standardized for the MRR calculation as follows:

  1. Days: Subscription amount x 365.25 / 12
  2. Years: Subscription amount / 12

Churn Rate

Churn rate is calculated as follows: Count of active subscriptions 30 days prior to date / count of all canceled subscriptions in 30 days prior to date x 100

IMPORTANT NOTE ABOUT SUBSCRIPTION SECTION AND SUBSCRIPTION REPORT: 

Subscription section exports and subscription reports will not match verbatim as these sections are showing information based on different logic described below:

#1: Subscription section export files: Show export records based on the date period filter and subscription status selected. They will produce records based on the current status of the subscription.  EX: if the subscription is now canceled, it will not show if you filter for a previous date rage and selecting "Created(active)" status.
Subscription Reports show records based on the status of a subscription at that point in time (using the filtered date range). EX: if a subscription is now canceled, but was active during the date period being used with the report filter, then the report would count it as an active subscription because it was at that time.

#2: Subscriptions section and export shows ALL subscriptions, including test mode subscriptions.  Subscription reports only show live customer subscriptions.

 


Affiliate Reports

Affiliate Dashboard

Link: https://app.paykickstart.com/affiliate-dashboard

Payment Frequency:

  1. One time: Net One-time transaction commissions
  2. Recurring: Net Recurring transaction commissions

Traffic Summary:

Analysis of top 5 products' traffic, determined by all visits to each products' landing page(s) which originated from the logged in affiliate (visitor has the affiliate's cookie set).

NOTE:

  1. Products may appear to have the same traffic values if those products share the same landing page.
  2. One affiliate link click may be responsible for traffic to multiple products, as there are multiple products in the funnel.

Best Performing Products:

  1. Sales: Net commissions count
  2. Revenue:  Net commissions count amount

Reports >> Sales

 Link: https://app.paykickstart.com/admin/reports/affiliate/sales

  1. Net Sales: Total Sales - Refunds
  2. EPS: Gross commissions / gross commissions count (for approved AND refunded transactions)
  3. Commissions: Net Commissions

Reports >> Funnels

Link: https://app.paykickstart.com/admin/reports/affiliate/funnels

NOTE: This report does not take any subscription rebills into account. It only considers the performance of each funnel based on traffic received and sales generated.

  1. Net Sales: Total Sales - Refunds

Reports >> Traffic

Link: https://app.paykickstart.com/admin/reports/affiliate/traffic

ROWS:

Each record represents traffic totals broken down exclusively by Affiliate link clicks.

SUB-ROWS:

Each record represents traffic totals generated by the affiliate (visitor has the affiliate's cookie set) for each of the vendor's funnel's products' landing pages. It is also broken down by the state of the funnel (e.g. if the funnel structure changes in the selected date range, there may be more than 1 subset of data displayed for each funnel structure state.)

NOTE:

  1. One affiliate link click may be responsible for traffic to multiple products, as there are multiple products in the funnel.
  2. It is also possible for sub-rows to reflect LESS traffic if there's an issue with the vendor's visitor tracking (e.g. tracking script not installed, landing page URL differs from product settings etc.) - see Vendor Reports->Traffic for more information.

COLUMNS:

  • Conversion rate = Gross sales count / Unique visits count
  • NOTE: It's possible for affiliate link clicks to not equal the sum of the traffic of all the associated funnel's products. This can happen, for example, if multiple products are listed in the same step in the funnel. In this case, each product sharing the same step will be attributed with the same visit. Another example is if an affiliate creates a custom link and overrides the destination URL. In this case, the link metrics will provide data for the link clicks itself, and the breakdown will provide metrics for traffic generated for that link's associated funnel's landing page URLs.  

Reports >> Payouts

Link: https://app.paykickstart.com/admin/reports/affiliate/payout

  1. Paid = Commissions paid out to the affiliate
  2. Pending = Commissions waiting to be paid by the vendor

 

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