Help Center

Getting Started

Helpful articles to help you get started. From platform, campaign, product and funnel settings and configuration.

• Vendor Account: Email Notification Types
• Should I use 1 or multiple campaigns for my products?
• How to Change a Campaign or Product Status?
• Cloning Campaigns and Products
• How To Add An Access Page URL Or Secure A Digital Download Using PayKickstart

Accepting Payment

Helpful articles to help you start accepting customer payments.

• Setting Up Your Base Currency
• Canada Fee Disclosures
• How to Update a Customers Information?
• Adding Dispute/Chargeback Support for Braintree
• Link PayKickstart Checkout Pages To Landing Pages

Subscription Management

Learn how to manage recurring payments and modify existing subscriptions.

• Transferring Subscriptions from PayKickstart to Stripe
• How to Update a Customers Information?
• How to Enable Billing Reminder Email Notification
• Using the Product IPN URL Field
• Importing Active Existing Subscriptions into PayKickstart

Checkout Experience

Learn how to leverage our checkout editor and different options to provide an amazing checkout experience.

• How to Pass Custom Variables into a Checkout Page URL?
• Cart Abandonment Features
• Setting Up Your Base Currency
• Adding/Changing Checkout Page Favicon
• Hiding PK footer on default thank you page

Revenue Retention

Helpful articles on how to minimize customer churn, including dunning management, building retention flows and more.

• Cart Abandonment Features
• In App Dunning
• Cancellation Saver
• Using Ringless Voicemail & SMS Features
• Creating Automated Surveys

Affiliate Management

Learn how to deploy your affiliate program and manage referral partners at scale.

• Adding a Campaign to the PayKickstart Marketplace
• Creating Additional Affiliate Tracking Links
• How to Set a Different Commission Percentage for the 1st Payment
• Affiliate Link Checker Tool
• Displaying the Affiliate ID in the Landing Page URL

Customer Experience

Helpful articles on how to improve your customer's experience.

• How to Enable Billing Reminder Email Notification
• Customers: How To Cancel a Subscription
• Customers – Strong Customer Authentication(SCA) and 3D Secure(3DS)
• Handling Email Bounce and Complaint Rates
• Assigning Transactional Emails at Campaign or Product Level

Accounting & Tax

Helpful articles to help with charging tax and accounting.

• How is EU VAT tax calculated with the PayKickstart in-house tax system?
• Creating a Tax Profile / Charging Sales, VAT, & other Taxes

Integrations

Helpful articles that walk through how to setup and configure each 3rd party integration.

• Integrating iContact
• Paypal Error: The Payment Can Not be Processed Because No Payment Source is Available
• Canada Fee Disclosures
• Integrating Constant Contact
• Integrating Drip

Reports and Analytics

Helpful articles that breakdown each report type and how to better understand the health of your business.

• Why is my traffic not tracking in Paykickstart?
• Using the Audience Builder
• How to Add Custom CSS and Tracking Scripts to Checkout Pages, Popup Widgets and Form Embeds
• Reporting Metrics Guide

Mobile

Download the mobile app and learn how to monitor your PayKickstart account on the go.

• Downloading the PayKickstart iOS & Android App

Update Release Notes

• Update Release Notes

FAQs for Vendors

Helpful answers for the most common questions PayKickstart vendors have asked our customer success team.

• PayKickstart WhiteHat Program
• Paypal Error: The Payment Can Not be Processed Because No Payment Source is Available
• Cart Abandonment Features
• Transferring Subscriptions from PayKickstart to Stripe
• How to Pass Custom Variables into a Checkout Page URL?

FAQs for Affiliates

Helpful answers for the most common questions PayKickstart affiliate partners have asked our customer success team.

• How to Setup Tracking IDs for affiliate links.
• Suspicious Login Security : 2FA Login Feature
• What is the Difference Between Lifetime vs Per-Campaign Affiliate Cookie Tracking
• Creating a Unique Tracking Link
• How to Confirm Correct Affiliate is Being Credited for a Sale?

Security & Compliance

Learn how to keep your account secure and compliant with various privacy regulations.

• How To Anonymize Customer Information : GDPR
• Customer Security
• PayKickstart Vendor Compliance Guide
• Adding a Legal TOS or Disclaimer to Your Checkout Page

Account and Billing

Helpful articles to assist with your account and billing.

• Canada Fee Disclosures
• What Does “Credit Days Left” Mean?
• How To Cancel Your PayKickstart Vendor Account?
• Creating a Partner Contract
• How Do I Find My API Key?