Help Center

Getting Started

Helpful articles to help you get started. From platform, campaign, product and funnel settings and configuration.

• How to Change a Campaign or Product Status?
  • 5
  • 1298
• Cloning Campaigns and Products
  • 5
  • 1308
• How To Add An Access Page URL Or Secure A Digital Download Using PayKickstart
  • 1
  • 1389
• User Management – Adding Users & Setting Permissions
  • 0
  • 1502
• Vendor Account: Email Notification Types
  • -3
  • 1601

Accepting Payment

Helpful articles to help you start accepting customer payments.

• Integrating Google Pay
  • 0
  • 412
• Pay What You Want Pricing
  • 1
  • 429
• Adding Dispute/Chargeback Support for Braintree
  • 0
  • 921
• Canada Fee Disclosures
  • 0
  • 927
• US Fee Disclosures
  • 0
  • 928

Subscription Management

Learn how to manage recurring payments and modify existing subscriptions.

• Transferring Subscriptions from PayKickstart to Stripe
  • 0
  • 570
• How to Update a Customers Information?
  • 1
  • 974
• Add a Credit to a Subscription
  • -1
  • 991
• Subscription Rule: Cancel previous subscription(s) if a new product subscription is started.
  • -2
  • 991
• Importing Active Existing Subscriptions into PayKickstart
  • 0
  • 1002

Checkout Experience

Learn how to leverage our checkout editor and different options to provide an amazing checkout experience.

• Pay What You Want Pricing
  • 1
  • 429
• Adding/Changing Checkout Page Favicon
  • 0
  • 817
• Enabling a Phone Number field on checkouts.
  • 0
  • 860
• Enabling Quantity Fields For Checkouts
  • 1
  • 869
• How to Add a Tracking Pixel on the Default Thank You Page
  • -2
  • 876

Revenue Retention

Helpful articles on how to minimize customer churn, including dunning management, building retention flows and more.

• In App Dunning
  • 0
  • 968
• Using Ringless Voicemail & SMS Features
  • 1
  • 1012
• Creating Automated Surveys
  • 0
  • 1057
• Cart Abandonment Features
  • 1
  • 1157
• Cancellation Saver
  • -1
  • 1186

Affiliate Management

Learn how to deploy your affiliate program and manage referral partners at scale.

• Enable/Disable the Commission Fraud Feature
  • -1
  • 798
• Switching or Manually Adding an Affiliate to a Subscription or Transaction.
  • 0
  • 833
• How to Set a Different Commission Percentage for the 1st Payment
  • 0
  • 835
• How to credit all sales from a specific funnel to a specific affiliate.
  • 0
  • 837
• Adding Banners for Affiliates
  • 0
  • 840

Customer Experience

Helpful articles on how to improve your customer's experience.

• Pay What You Want Pricing
  • 1
  • 429
• Assigning Transactional Emails at Campaign or Product Level
  • 1
  • 791
• How to Display a Customers License Keys on Any Page
  • 0
  • 983
• Using Ringless Voicemail & SMS Features
  • 1
  • 1012
• Integrating the PayKickstart Licensing System
  • 0
  • 1028

Accounting & Tax

Helpful articles to help with charging tax and accounting.

• How is EU VAT tax calculated with the PayKickstart in-house tax system?
  • 0
  • 996
• Creating a Tax Profile / Charging Sales, VAT, & other Taxes
  • 0
  • 1276

Integrations

Helpful articles that walk through how to setup and configure each 3rd party integration.

• Integrating with HubSpot(For EMAILS)
  • 0
  • 271
• Integrating Google Pay
  • 0
  • 412
• Integrating Shopify
  • 0
  • 427
• Integrating Campaign Refinery
  • 0
  • 676
• How To Reconnect Chartmogul to Sync All Data
  • 0
  • 677

Reports and Analytics

Helpful articles that breakdown each report type and how to better understand the health of your business.

• Using the Audience Builder
  • 0
  • 1022
• Why is my traffic not tracking in Paykickstart?
  • 0
  • 1029
• How to Add Custom CSS and Tracking Scripts to Checkout Pages, Popup Widgets and Form Embeds
  • 0
  • 1254
• Reporting Metrics Guide
  • 3
  • 5756

Mobile

Download the mobile app and learn how to monitor your PayKickstart account on the go.

• Downloading the PayKickstart iOS & Android App
  • 1
  • 1015

Update Release Notes

• Update Release Notes
  • 0
  • 1081

FAQs for Vendors

Helpful answers for the most common questions PayKickstart vendors have asked our customer success team.

• PayKickstart WhiteHat Program
  • 0
  • 554
• Transferring Subscriptions from PayKickstart to Stripe
  • 0
  • 570
• Adding Dispute/Chargeback Support for Paypal
  • 0
  • 720
• PayKickstart Connect & Disputes
  • 0
  • 746
• Creating & Viewing Unique Tracking Links for Your Affiliates
  • 0
  • 760

FAQs for Affiliates

Helpful answers for the most common questions PayKickstart affiliate partners have asked our customer success team.

• Suspicious Login Security : 2FA Login Feature
  • 0
  • 826
• How to Setup Tracking IDs for affiliate links.
  • -1
  • 831
• How to Confirm Correct Affiliate is Being Credited for a Sale?
  • 0
  • 841
• Why Didn’t I Receive an Instant Commission?
  • 0
  • 908
• How to Login to Multiple PayKickstart Accounts
  • 2
  • 913

Security & Compliance

Learn how to keep your account secure and compliant with various privacy regulations.

• PayKickstart Vendor Compliance Guide
  • 0
  • 850
• How To Anonymize Customer Information : GDPR
  • 1
  • 855
• Customer Security
  • 0
  • 983
• Adding a Legal TOS or Disclaimer to Your Checkout Page
  • 0
  • 1207

Account and Billing

Helpful articles to assist with your account and billing.

• What Does “Credit Days Left” Mean?
  • 0
  • 824
• How To Cancel Your PayKickstart Vendor Account?
  • -1
  • 875
• Utility Logs
  • 0
  • 876
• Blacklisting Customers
  • 0
  • 877
• Creating a Partner Contract
  • 0
  • 883